Privacy Policy

About this policy

This policy covers the Tandem West Glass, Inc. informational website and inquiries you send through its email and telephone links. Our online store is hosted separately by Shopify. Store browsing, purchases, payments, and store-specific tracking are addressed by the notices and privacy choices presented in the store.

Information collected

• Contact information: your name, email address, and any telephone number or company details you choose to provide.
• Project information: project names, locations, scope, schedules, plans links, attachments, and other information you include in an inquiry.
• Technical information: our hosting and security providers may process your IP address, browser and device information, requested pages, timestamps, and security logs to deliver and protect the website.

The estimate form prepares a message in your email app. It does not upload your entries or attachments to a website database. Tandem West receives the message only when you send it. Your email provider also processes the message under its own policies.

Please provide only information needed for your inquiry. Do not include Social Security numbers, payment card details, passwords, or other sensitive personal information in the estimate form or project email.

How information is used and retained

We use contact and project information to answer inquiries, evaluate scope, prepare estimates, coordinate requested services, and maintain related business records. Technical information supports website delivery, troubleshooting, and security.

We retain inquiry and project records for as long as reasonably needed for the request, ongoing project administration, contractual or warranty obligations, accounting and legal requirements, and resolving disputes. Retention depends on the type of record and the purpose; this website does not impose a fixed retention period on your email provider or our hosting provider.

When information may be disclosed

Information may be processed by providers supporting email, website hosting, security, and business record storage. Relevant project information may be provided to project participants or vendors when needed to prepare your requested estimate or perform the work. We may also disclose information when required by law, to protect people or property, or to establish or defend legal rights.

Cookies, advertising, and browser signals

We have not installed advertising pixels, cross-site advertising tools, or analytics cookies in this main website. The estimate form does not save your entries in browser storage. Our hosting platform may use technical information or necessary cookies for delivery, security, and service operation.

There are no advertising trackers configured by us on this main website to disable in response to Do Not Track or Global Privacy Control signals. This statement is limited to the main website; it does not describe Shopify’s store settings or other websites you visit through external links.

For sale or sharing questions and opt-out requests, visit Your Privacy Choices. For store browsing and purchases, review the privacy notices and available controls in our Shopify store (opens in a new tab).

Your choices and requests

You can ask about the personal information associated with your inquiry, request access or a copy, ask us to correct or delete information, or submit a sale or sharing opt-out request. Legal rights and exceptions depend on the laws that apply to you and to our business. We will handle requests under applicable law and will not unlawfully discriminate against you for exercising a privacy right.

Use our privacy request contact options, email planning@tandemwest.com, or call 833-452-9437. An authorized agent may contact us on your behalf. For access, correction, or deletion requests, we may need to confirm your identity and an agent’s authority before disclosing or changing records. We do not require an account or identity verification to request an opt-out of sale or sharing.

Security and children’s information

This website uses HTTPS to protect information in transit. Email and external websites have separate security practices, and no transmission or storage method is completely secure. Our website is intended for business and construction inquiries, not for children under 13. If a child has sent personal information, contact us to request its removal.

Updates and contact

We will post changes on this page and update the date above. If applicable law requires additional notice of a material change, we will provide that notice. Questions can be directed to Tandem West Glass, Inc. at planning@tandemwest.com or 833-452-9437.